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Customer Service


All orders will be processed and completed within 1-2 weeks; and then shipped out.  Please add shipping time on top of this 1-2 weeks. Shipping time depends on the shipping option you choose at checkout. See our shipping page for more details.



All of our prices are stated in standard CANADIAN dollars.  You can change the currency to USD or GBP or EUR to see the item price in your currency.  The institution which you use to purchase the item (i.e. bank/credit card/ payapal) will automatically do the conversion for you into your local currency. 



KAELA KAY will provide an exchange for unwanted, damaged, or defective merchandise.  If an exchange is required, notify KAELA KAY via email at within 48 hours from the time you receive the merchandise and the merchandise must be returned to KAELA KAY unworn and with all tags in place.

 Merchandise may be exchanged for other items of equal or higher value. Customer will be responsible for paying additional fees associated with exchanging for higher priced items. 

No refunds.



All KAELA KAY garments are handwash or dry clean only.



For custom KAELA KAY design requests, send an email to with your request details.


Recent Updates

  • FW14 Preview

    Hey Kaela Kay lovelies! We've been hard at work the past few months putting …

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