Q: Where are you based and where are the clothing shipping from?
Kaela Kay is based in Brampton, Ontario Canada and all of the garments are shipped from Brampton, Ontario Canada.
Q: Do you ship to my country?
Yes, most likely! Kaela Kay ships worldwide.
Q: I don't have a PayPal account can I still purchase from your website?
Yes - we also accept all major credit cards.
Q: Do you offer tracked shipping?
Yes, all of the shipments come with tracking. Once your order has been shipped a tracking number will be emailed to you and also saved on your shipping status.
Q: What does the status “Awaiting Fulfillment” mean?
This is the status until the order is shipped, at which time the status gets changed to “Completed/Shipped”. All orders are considerd “Awaiting Fulfillment” until they are “Completed/Shipped”.
Q: What are the care instructions for my product?
All of Kaela Kay clothing come labeled with care instructions. Hand wash or dry cleaning is recommended.
Q: Do you provide custom sewing services?
Yes we do! Including wedding party dresses, prom dresses and christening dresses. Email us at firstname.lastname@example.org with specific details of your request.
Q: Do you make pieces for men and children?
No we do not.
Q: I am looking for a piece from your previous collection but can’t see it on the site, what do I do?
If it is not listed on our site, it is most likely sold out. However, do email us at email@example.com as we do sometimes have pieces in our studio that we can mail to online customers.