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FAQ

Q: Where are you based and where are the clothing shipping from?

Kaela Kay is based in Brampton, Ontario Canada and all of the garments are shipped from Brampton, Ontario Canada.

Q: Do you ship to my country?

Yes, most likely!  Kaela Kay ships worldwide.

Q: I don't have a PayPal account can I still purchase from your website?

Yes - we also accept all major credit  cards. 

Q: Do you offer tracked shipping?

Yes, all of the shipments come with tracking. Once your order has been shipped a tracking number will be emailed to you and also saved on your shipping status.

Q: What does the status “Awaiting Fulfillment” mean?

This is the status until the order is shipped, at which time the status gets changed to “Shipped”. All orders are considerd “Awaiting Fulfillment” until they are “Shipped”.

Q: What are the care instructions for my product?

All of Kaela Kay clothing come labeled with care instructions. Hand wash or dry cleaning is recommended.

Q: Do you provide custom sewing services?

Yes we do! Including wedding party dresses, prom dresses and christening dresses. Email us at info@kaelakay.com with specific details of your request.

Q: Do you make pieces for men and children?

No we do not.

Q: I am looking for a piece from your previous collection but can’t see it on the site, what do I do?

If it is not listed on our site, it is most likely sold out. However, do email us at info@kaelakay.com as we do sometimes have pieces in our studio that we can mail to online customers.



Recent Updates

  • FW14 Preview

    Hey Kaela Kay lovelies! We've been hard at work the past few months putting …

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