FAQ

Q: Where are you based and where are the clothing shipping from?

Kaela Kay is based in Brampton, Ontario Canada and all of the garments are shipped from Brampton, Ontario Canada.

Q: Do you ship to my country?

Yes, most likely!  Kaela Kay ships worldwide.

Q: I don't have a PayPal account can I still purchase from your website?

Yes - we also accept all major credit  cards. 

Q: Do you offer tracked shipping?

Yes, all of the shipments come with tracking. Once your order has been shipped a tracking number will be emailed to you and also saved on your shipping status.

Q: What does the status “Awaiting Fulfillment” mean?

This is the status until the order is shipped, at which time the status gets changed to “Completed/Shipped”. All orders are considerd “Awaiting Fulfillment” until they are “Completed/Shipped”.

Q: What are the care instructions for my product?

All of Kaela Kay clothing come labeled with care instructions. Hand wash or dry cleaning is recommended.

Q: Do you provide custom sewing services?

Yes we do! Including wedding party dresses, prom dresses and christening dresses. Email us at info@kaelakay.com with specific details of your request.

Q: Do you make pieces for men and children?

No we do not.

Q: I am looking for a piece from your previous collection but can’t see it on the site, what do I do?

If it is not listed on our site, it is most likely sold out. However, do email us at info@kaelakay.com as we do sometimes have pieces in our studio that we can mail to online customers.