Processing timelines vary; see the availability timelines under each product.  Shipping time is on top of processing time. See our shipping page for more details on delivery times.


 You can change the currency to CAD, USD or GBP or EUR to see the item price in your currency.  The institution which you use to purchase the item (i.e. bank/credit card/ paypal) will automatically do the conversion for you into your local currency. 


We are not responsible for any customs and/or duty fees that may be charged by your country.  Nor do we know when duties will be charged or how much. Prices ARE NOT inclusive of customs/duties fees.  Please contact your customs agency with further questions.


 Canadian residents' orders will be subject to Ontario HST as mandated by law.  This will appear as a separate line item on your purchase receipt.


KAELA KAY will provide a refund or exchange for your items (except for SALE or CUSTOM items, which are final sale).  If a refund or exchange is required, notify KAELA KAY via email at within 48 hours from the time you receive the merchandise and the merchandise must be returned to KAELA KAY unworn and with all tags in place.

 Merchandise may be exchanged for other items of equal or higher value. Exchange requests will be processed within 2 weeks from when the item is received and confirmation of receipt is provided to the customer.

Refunds will be processed within 2 weeks from when the item is received and confirmation of receipt is provided; PLUS any additional processing time your financial institution needs to process the request.

Customer is responsible for all shipping fees associated with a refund or exchange. Shipping fees will not be refunded.


If you no longer wish to purchase your garment, notify us within 24 hours days from when your order is placed.


All KAELA KAY garments are hand wash and hang dry or dry clean.


For custom KAELA KAY design requests, send an email to with your request details or book an  appointment online here Appointment