Processes

 ORDER PROCESSING

Processing timelines vary; see the processing timelines under each product.  Shipping time is on top of processing time. See our shipping page for more details on delivery times.  Our clothes are handmade and made-to-order in Canada. If more than one item is ordered with different processing times, the longest processing time is used to calculate order completion.

 CURRENCY CONVERSION

 You can change the currency to CAD, USD or GBP or EUR to see the item price in your currency.  The institution which you use to purchase the item (i.e. bank/credit card/ paypal) will automatically do the conversion for you into your local currency. 

CUSTOMS AND DUTIES

We are not responsible for any customs and/or duty fees that may be charged by your country.  Nor do we know when duties will be charged or how much. Prices ARE NOT inclusive of customs/duties fees.  Please contact your customs agency with further questions.

GST/HST - CANADIAN RESIDENTS ONLY

 Canadian residents' orders will be subject to Ontario HST as mandated by law, and remitted to CRA.  This will appear as a separate line item on your purchase receipt.

GARMENT CARE

All KAELA KAY garments are hand wash and hang dry or dry clean.

CUSTOM ORDERS

Need a custom outift?  Need a specific size requirement? Sure.  Send an email to info@kaelakay.com with your request details or book an  appointment for a one-on-one consultation with our designer Catherine.  Book your appointment online here Appointment