Processes

 

ORDER PROCESSING

Processing timelines vary; see the availability timelines under each product.  Shipping time is on top of processing time. See our shipping page for more details on delivery times.

 CURRENCY CONVERSION

 You can change the currency to CAD, USD or GBP or EUR to see the item price in your currency.  The institution which you use to purchase the item (i.e. bank/credit card/ payapal) will automatically do the conversion for you into your local currency. 

 EXCHANGE POLICY

KAELA KAY will provide an exchange for unwanted, damaged, or defective merchandise.  If an exchange is required, notify KAELA KAY via email at info@kaelakay.com within 48 hours from the time you receive the merchandise and the merchandise must be returned to KAELA KAY unworn and with all tags in place.

 Merchandise may be exchanged for other items of equal or higher value. Customer will be responsible for paying additional fees associated with exchanging for higher priced items. 

Customer is responsible for all shipping fees associated with an exchange.

No refunds.

CANCELLATION POLICY

If you no longer wish to purchase your garment, notify us within 2 business days from when your order is placed.

 GARMENT CARE

All KAELA KAY garments are hand wash and hang dry or dry clean only.

 CUSTOM ORDERS

For custom KAELA KAY design requests, send an email to info@kaelakay.com with your request details or book an  appointment online here Appointment