All of our items are shipped from Canada.

Shipping time is after the production time. If express production is required, please email us at before ordering. Additional fees will apply.


Within Canada

All items shipped within Canada are delivered by Canada Post with tracking.  Shipping time is 1-7 business days.


Within USA and International

 All items shipped to the USA or international countries are delivered by DHL with tracking; if another shipping method is desired, please send an email to  Shipping time to the USA can take up to 7 business days.  Shipping time to other international countries can take up to 14 business days.



Kaela Kay is not responsible for delays due to customs in the destination country.  Nor are we responsible for any customs fees that may be charged by customs; all customs charges are determined by the destination country and to paid by the customer.