Shipping

SHIPPING

All of our items are shipped from Canada.

Shipping time is after the production time. If express production is required, please email us at info@kaelakay.com before ordering. Additional fees will apply.

 

Within Canada

All items shipped within Canada are delivered by Canada Post with tracking.  Shipping time is 1-7 business days.

 

Within USA and International

 All items shipped to the USA or international countries are delivered by DHL with tracking.  Shipping time to the USA can take up to 5 business days.  Shipping time to other international countries can take up to 14 business days.

 

CUSTOMS/DUTIES

Kaela Kay is not responsible for delays due to customs in the destination country.  Nor are we responsible for any customs fees that may be charged by customs; all customs charges are determined by the destination country and to paid by the customer.