All of our items are shipped from Canada.
Selecting an expedited shipping time does not speed up production time. Production is 1 - 2 weeks, plus shipping time. For Canada and USA customers,if an express shipping option is chosen, it means after the 1- 2 weeks production time, the item will be delivered in 1-4 business days by the postal company. International orders have longer shipping time (see guide below).
If express production is required, please email us at firstname.lastname@example.org before ordering. Additional fees will apply.
All Canada and USA orders come with tracking. International orders come with tracking if that shipping option is chosen. "Small Packet International Air" shipping option DOES NOT come with tracking.
SHIPPING DELIVERY TIMES
Shipping time is ON TOP of the production time. Shipping times are as follows:
Regular Parcel: 2 -5 business days
Xpress Post: 1-3 business day
Tracked Packet USA AIR: 6 business days
Expedited Parcel USA: 4-5 business days
Xpress Post USA: 2-3 business days
Small Packet International AIR – up to 2 weeks
Tracked Packet International AIR – up to 2 weeks
Xpress Post International – up to 10 business days
Shipping rates are based on a number of factors and are set by the shipping carrier. Kaela Kay has no control over shipping rates nor can we provide cheaper rates than what is provided by our carriers. You can estimate the approximate cost of your shipment prior to purchasing. All shipping rates are real time.