Shipping

SHIPPING

All of our items are shipped from Canada.

Shipping time is after the processing time; processing times are listed under each product. If express PRODUCTION is required, please email us at info@kaelakay.com before ordering. Additional fees will apply.

 

Within Canada

All items shipped within Canada are delivered by Canada Post with tracking.  Shipping time is 1-7 business days from ship date.

 

Within USA and International

 Standard shipping to the US can take up to 10 business days to deliver.  Express shipping to the US is 1-3 business days for delivery.

Shipping time to other international countries can take up to 14 business days, after ship date.

 

CUSTOMS/DUTIES

Kaela Kay is not responsible for delays due to customs in the destination country.  Nor are we responsible for any customs/duties fees that may be charged; all customs charges are determined by the destination country and to paid by the customer.